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At Petrochem we are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually striving to improve our processes, products and services. The implementation of the quality policy is the responsibility of all Petrochem staff members and all staff recognise and accept the philosophy, accepting accountability for their own output to allow the company to meet and exceed customer satisfaction at all times.


  • Fully appreciate and respond to the needs of our customers
  • Monitor and review our processes, identifying potential errors and implementing the necessary corrective actions
  • Provide continuous extensive staff training as our quality system evolve 
  • Forge lasting partnerships with our suppliers and major customers in the industry.
  • Ensure that our suppliers and partners comply with our quality philosophy and company policies.
  • Achieving and maintaining a standard of excellence in all aspects of our business.
  • Maintaining a reputation for honesty and integrity across all departments of the organisation
  • Providing sufficient resources to ensure that we can operate to the documented management system.
  • Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
  • Monitor the quality system by planned audits, management reviews and customer satisfaction surveys to ensure a quality service